Frequently Asked Questions

• What are Generics?
• Is this legal?
• How Do I Place an Order?
• What happens once I Submit My Order?
• What Are Your Privacy & Security Policies?
• What Are Your Shipping Rates And Policies?
• Can I Return My Medication for A Refund?

What are Generics ?
Generic pharmaceuticals contain exactly the same active ingredients as their branded counterparts. A drug company can hold exclusive patent rights to make a drug for 20 years after its discovery. After that, other companies can start making generic versions of the drug.

In almost all cases, generics work as well as their brand-name siblings, and often cost considerably less. This is possible not because of lower quality, but because research and advertising costs are much less for generics. Many insurance plans encourage you to accept the generic version of a drug whenever it's medically safe.

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Is this legal ?
FDA regulations allow for the importation into the USA of personal medication required for a 3 month period. It is becoming more and more common for medications to be ordered this way. However, please check the latest customs regulations in your country before placing an order. We cannot guarantee customs clearance in your country.

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How Do I Place an Order ?
When you click a 'Buy Now' link, you will be taken to our secure server where you will then submit your order for processing.

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What happens once I Submit My Order ?
Your order will be dispatched within 72 hours of receipt via your chosen delivery method. The order will be shipped in a plain package, with no declarations. It is the customers' responsibility to ensure compliance with any customs formalities or similar in your country of residence. Experience has shown that delivery is normally within 5 - 10 working days, however some destinations may take up to 21 days due to local infrastructure.

Delivery is currently taking 5 - 21 days, from the time of order.

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What Are Your Privacy & Security Policies ?
We are dedicated to customer privacy and security. Please see our Privacy Notice for more information.

Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

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What Are Your Shipping Rates And Policies ?
Please see our Shipping Information section for more information. Once we have received you order, it will be filled and shipped within 72 hours. We will notify you if there is a problem with your order and you will receive a confirmation email when the pharmacy ships your medication.

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Can I Return My Medication for A Refund ?
For health and safety reasons, unfortunately we cannot accept returns. If your order was damaged during shipping, please return the goods, for prompt replacement.

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Testimonials

S.H. Texas USA
I just wanted to take a moment and say thanks so much to BM Pharmacy for the great service that you provide. I have ordered from you several times and been repeatedly impressed with your prices, reliability, and service. When I ran into a problem related to a recent order (not due to any fault of BM Pharmacy), I contacted Customer Services to see if they could help. They responded immediately and went above and beyond the call of duty to help me. In particular, I would like to say Thank You! to Bernadette and Lynn. I would highly recommend you to other customers, and I look forward to working with you in the future.

J. California
Thank you kindly for being so prompt and I would like to thank you all at BM Pharmacy for such good service. I will make a point of spreading the word of such exemplary service that BM Pharmacy has and you will come highly recommended by me to many others.

C.W USA
Thank you again for the excellent customer service on this order and for all orders I have received....

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